L
Linda
1 reviews | Active since Sept 2026
04 Sept 2026, 16:55
Sherwin in tech support was fantastic, patient and kind and helpful
Sherwin in tech support was fantastic, patient and kind and helpful. However, I waited nearly 40 minutes for the call to be picked up. This is totally unacceptable. Have more people in tech support like it used to be.
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Mweb's replyOfficial
04 Sept 2026, 17:00Hi Linda,
Thank you for the wonderful feedback about Sherwin. We’re delighted to hear that he was patient, kind and helpful, and that he provided the level of technical support you needed.We also understand your frustration with waiting nearly 40 minutes for your call to be answered. When you need technical assistance, that kind of wait can be incredibly frustrating, and we appreciate you highlighting the impact of the delay. We’re glad that once you were connected, Sherwin was able to provide such a positive experience.Take full control of your fibre experience anytime with the Mweb app – Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
Thank you for the wonderful feedback about Sherwin. We’re delighted to hear that he was patient, kind and helpful, and that he provided the level of technical support you needed.We also understand your frustration with waiting nearly 40 minutes for your call to be answered. When you need technical assistance, that kind of wait can be incredibly frustrating, and we appreciate you highlighting the impact of the delay. We’re glad that once you were connected, Sherwin was able to provide such a positive experience.Take full control of your fibre experience anytime with the Mweb app – Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
Mweb's reply04 Sept 2026, 17:00
Official
Hi Linda,
Thank you for the wonderful feedback about Sherwin. We’re delighted to hear that he was patient, kind and helpful, and that he provided the level of technical support you needed.We also understand your frustration with waiting nearly 40 minutes for your call to be answered. When you need technical assistance, that kind of wait can be incredibly frustrating, and we appreciate you highlighting the impact of the delay. We’re glad that once you were connected, Sherwin was able to provide such a positive experience.Take full control of your fibre experience anytime with the Mweb app – Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team
Thank you for the wonderful feedback about Sherwin. We’re delighted to hear that he was patient, kind and helpful, and that he provided the level of technical support you needed.We also understand your frustration with waiting nearly 40 minutes for your call to be answered. When you need technical assistance, that kind of wait can be incredibly frustrating, and we appreciate you highlighting the impact of the delay. We’re glad that once you were connected, Sherwin was able to provide such a positive experience.Take full control of your fibre experience anytime with the Mweb app – Getting Started with the Mweb App (Latest App version: 2.1.15).Kind regards,
The Mweb Team