Shaping for no reason

I can not say how many times I have called technical support. Firstly they make me sound and feel like the stupid on the line and think that I don't know anything. I upgraded my line to a 4MG Premium line that I would no longer have download problems. This package gives me 400GM of download before I get throttled. I understand if you shape me for usage if my usage is high, but my usage for the last 30days is 60GB. Mweb has now decided that they can throttle me, not shape, but throttle my torrent downloads. I get 10kb on my torrent downloads anytime of the day. I pay over R700 a month to Mweb for my premium package that is worth NOTHING!!!! Mweb keeps telling me that it is Telkoms fault and that they will log a call... Pass the buck... My neighbors get a better download speed on a 2MB line then I do, and you try explaining this to someone working in technical support. Next they tell you that they will get a specialist on it just to get you off the line... So, my only other option now is to change ISP... Not last, if you tell technical support that you are going to cancel your contract if it is not sorted out they just don't care.... Well done to Mweb!!!!