L
Lasford
1 reviews | Active since Jan 2026
01 Jun 2026, 17:47
Shamiema could not resolve the issue because there was no internet connection
Shamiema could not resolve the issue because there was no internet connection. She referred me to the technical department where I was assisted and there is internet connection in the house now. I thank both Shamima and the Technician who attended to me. I decided to get back to Mweb as my ISP because of the good services I received before.
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Mweb's replyOfficial
02 Jun 2026, 08:42Hi Lansford, Thank you for sharing your experience. While Shamiema wasn't able to resolve the issue directly, we're pleased that she ensured you were connected with the right team and that the technical support provided resulted in your internet service being restored. It's especially encouraging to hear that your previous positive experiences with Mweb gave you the confidence to return to us as your ISP. We're delighted that both Shamiema and the technician contributed to getting you back online. Thank you for choosing Mweb, and we trust you'll continue to enjoy the reliable service you've come to expect. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 08:42
Official
Hi Lansford, Thank you for sharing your experience. While Shamiema wasn't able to resolve the issue directly, we're pleased that she ensured you were connected with the right team and that the technical support provided resulted in your internet service being restored. It's especially encouraging to hear that your previous positive experiences with Mweb gave you the confidence to return to us as your ISP. We're delighted that both Shamiema and the technician contributed to getting you back online. Thank you for choosing Mweb, and we trust you'll continue to enjoy the reliable service you've come to expect. Kind regards,
The Mweb Team
The Mweb Team