1 reviews | Active since Oct 2012
Shame on you Mweb!
<p>I changed to a fibre line in mid May. From when it was installed, it has not worked properly, it goes off intermittantly, sometimes 3 - 4 times a day.</p> <p>I have spoken to at least 20 people at Mweb technical, I have spoken to Brett in sales on numerous occasions, every time I call they tell me they will escalate my complaint, but it is now the 29 June, well over a month later, and my problem has still not been fixed.</p> <p>I called my private technitian in May, he spent HOURS on the line to MWeb, he told them there was a problem with the line, but NO ONE has fixed the problem. My technician charged me R3900.00 for the call out, as he sat here for about 6 hours trying EVERYTHING to get it working!!!</p> <p>PLEASE fix this problem, it is really disgusting that this problem has not been addressed in over a month.</p> <p>REF NO MWB ********** </p>
Good day seroy
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Good day seroy
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
