Severe overcharging

<p>I have a 2G data contract with Mweb which should cost R145 a month. However, in March I was billed R12603,23!! Despite numerous phone calls and enquiries, no one at Mweb can tell me what I supposedly downloaded to account for such a bill. The usage report shows 20 almost consecutive downloads of exactly 540MB, approximately 5 minutes apart, which are obviously not genuine downloads, due to the nature of the amounts and the fact that my line speed is inadequate to download that much data so quickly.</p> <p>The conclusion from Mweb is that I 'must have used the data, and I must just pay the R12000 or I my account with them will be suspended, and I will no longer have access to the email address that I have used for over 10 years.</p> <p>As a customer of many years, I am sorely disappointed in my query being dismissed like this, and that Mweb can consider it at all reasonable that my monthly cost could have escalated by over 8000%!!</p>