settline arrears process does not work
what terrible servce. my account was some how in arrears for R29 and i didnt get notified to pay this. i consistently pay the same amount every month so i may have missed a change in the billing. i jst noticed my wifi was not available as i am submitting a very urgent work report. i have tried to pay online but my card payment keeps being rejected because old card details are being cached. i am so frustrated because even chatting with an agent is so slow. i sent a message at 18:41 and its 18:47 and no one has responding to my message.
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Mweb's replyOfficial
31 Aug 2026, 11:55Hi Thabo,
We understand how frustrating this must be, especially while trying to submit an urgent work report and being unable to access your service due to the outstanding balance and payment difficulties.Please send us a private message with your Mweb account details so we can look into the account and payment issue and assist you further.Kind regards,
The Mweb Team
We understand how frustrating this must be, especially while trying to submit an urgent work report and being unable to access your service due to the outstanding balance and payment difficulties.Please send us a private message with your Mweb account details so we can look into the account and payment issue and assist you further.Kind regards,
The Mweb Team
Best regards,
Mweb's reply31 Aug 2026, 11:55
Official
Hi Thabo,
We understand how frustrating this must be, especially while trying to submit an urgent work report and being unable to access your service due to the outstanding balance and payment difficulties.Please send us a private message with your Mweb account details so we can look into the account and payment issue and assist you further.Kind regards,
The Mweb Team
We understand how frustrating this must be, especially while trying to submit an urgent work report and being unable to access your service due to the outstanding balance and payment difficulties.Please send us a private message with your Mweb account details so we can look into the account and payment issue and assist you further.Kind regards,
The Mweb Team
Best regards,