Service...what service?

I decided to switch over to fibre using MWEB. Biggest mistake I ever made. They then decided it is a good idea to switch of my existing DSL line when activating the fibre, but they did not give me my fibre router yet? So now I have no fibre or dsl? Don't they think these things through? And don't even try to phone them I wasted more than 60 minutes of my own airtime to try and get through to them without any success. I know they will not even respond to this because that's just how they do business.