service WHAT YOU DONT KNOW WHAT THAT IS

I called for a latency problem 2 (YEP TWO DAYS) ago. Firstly your first line support people HAVE NO CLUE!!!!.<br> they then have to schedule a callback to someone who thinks he know something, well they know if they call back in 2 days the problem would have resolved itself or there would really be a problem. when they logged the call the person said 24hrs but maybe than can get back quicker!!! what a statement as mweb HAS NO CLUE!!!! ABOUT CUSTOMER SERVICE. YOUR CUSTOMERS COME STONE LAST, WHEN YOU WAKE UP AND FIND OUT THAT IT IS CUSTOMERS THAT PAY YOUR SALARY IT WILL BE TOO LATE!!!!!, I SUGGEST THAT YOUR TECHNICAL DIRECTOR GET OFF THEIR CHAIR AND ASK THE CUSTOMERS WHAT THEY WANT AND DONT TRY TO PUT SOMETHING ELSE IN PLACE THAT THEY THINK WILL WORK AS IT DOESNT!!!!!!, I OWN A SOFTWARE COMPANY IF I GAVE SERVICE to my CUSTOMERS LIKE YOU I WOULD BE OUT OF BUSINESS. YOUR STAFF ARE ARROGANT AND ******** ABOUT ISSUES PERTAINING TO CUSTOMERS!!!! IF this means anything to you Management WILL take time to CALL ME AND Discuss it. I am expecting this to go the normal mweb way \sweep it under the carpet and ignore"."""