Service? What Service?

I have been trying to get hold of Mweb support for two weeks. Everytime I phone I hold for more than ten minutes using all my airtime without success. As a paying customer I expect better than this. I have been trying to sort out my account and new order. They are quick to take your money but not so when you need help. I've now considered cancelling my fibre order to go with another SP. Online assistance is non-existent.