MN
Mapule N
1 reviews | Active since Jan 2023
03 Jun 2026, 18:45
Service terminated due to no service assistance & cutting call agents
I’m extremely disappointed by MWEB’s poor service as the service was terminated after struggling to reach them when we wanted to change debit order date and after to make payment arrangements various contact attempts where made via chat box and contact centre, consultants where cutting calls after waiting for long on queues, online payment via link was also not going through, we still don’t have service.
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Mweb's replyOfficial
04 Jun 2026, 08:36Hi Mapule,
We understand your frustration. We can see that you made several attempts to contact us regarding your debit order date and payment arrangements, and the difficulty reaching support would have added to an already challenging situation.
Having reviewed the account, we can confirm that the service was suspended due to non-payment. To restore the service, payment of the outstanding balance will be required. Once payment has been received and allocated, the service can proceed through the reactivation process.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Jun 2026, 08:36
Official
Hi Mapule,
We understand your frustration. We can see that you made several attempts to contact us regarding your debit order date and payment arrangements, and the difficulty reaching support would have added to an already challenging situation.
Having reviewed the account, we can confirm that the service was suspended due to non-payment. To restore the service, payment of the outstanding balance will be required. Once payment has been received and allocated, the service can proceed through the reactivation process.
Kind regards,
The Mweb Team
The Mweb Team