MN
Martin N
1 reviews | Active since Apr 2013
02 Jun 2026, 17:38
Service Provider little to no Customer Service Consultants
I'm trying so desperately to get ahold of someone from MWEB, I'm on the live chat and on a call concurrently and still I have no luck connecting with a consultant, my wifi has been lagging over the last few weeks and now I cannot connect to my Wi-Fi, I have rebooted multiple times and there is no error on my router. My son requires it for online classes and it's so frustrating not getting any assistance. I have seen multiple posts now within the last hour from other clients also venting their frustrations.
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Mweb's replyOfficial
03 Jun 2026, 08:16Hi Martin,
We understand how frustrating this must be, especially when your connection is unreliable and then completely drops, while you’re also unable to reach support. Having a stable connection is essential, particularly when it’s needed for something as important as your son’s online classes, and this is not the experience we want for you.
We’ve checked your line and there are no visible outages or errors detected at this stage. However, a GPON provision (line refresh) has been completed to clear any potential underlying issues that might not be immediately visible.
Please restart your router and monitor if there is any improvement. If the issue continues, it would really help to understand exactly what you’re experiencing. Please let us know:
Whether the connection is slow, dropping, or not connecting at all
The result of testing with only one device connected compared to when all devices are connected
Any changes after the restart
This information will help guide the next steps more accurately.
If the issue persists, feel free to send us a direct message on Hello Peter with your findings, and we’ll step in to drive this to resolution and get your connection stable again.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially when your connection is unreliable and then completely drops, while you’re also unable to reach support. Having a stable connection is essential, particularly when it’s needed for something as important as your son’s online classes, and this is not the experience we want for you.
We’ve checked your line and there are no visible outages or errors detected at this stage. However, a GPON provision (line refresh) has been completed to clear any potential underlying issues that might not be immediately visible.
Please restart your router and monitor if there is any improvement. If the issue continues, it would really help to understand exactly what you’re experiencing. Please let us know:
Whether the connection is slow, dropping, or not connecting at all
The result of testing with only one device connected compared to when all devices are connected
Any changes after the restart
This information will help guide the next steps more accurately.
If the issue persists, feel free to send us a direct message on Hello Peter with your findings, and we’ll step in to drive this to resolution and get your connection stable again.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 08:16
Official
Hi Martin,
We understand how frustrating this must be, especially when your connection is unreliable and then completely drops, while you’re also unable to reach support. Having a stable connection is essential, particularly when it’s needed for something as important as your son’s online classes, and this is not the experience we want for you.
We’ve checked your line and there are no visible outages or errors detected at this stage. However, a GPON provision (line refresh) has been completed to clear any potential underlying issues that might not be immediately visible.
Please restart your router and monitor if there is any improvement. If the issue continues, it would really help to understand exactly what you’re experiencing. Please let us know:
Whether the connection is slow, dropping, or not connecting at all
The result of testing with only one device connected compared to when all devices are connected
Any changes after the restart
This information will help guide the next steps more accurately.
If the issue persists, feel free to send us a direct message on Hello Peter with your findings, and we’ll step in to drive this to resolution and get your connection stable again.
Kind regards,
Mweb Team
We understand how frustrating this must be, especially when your connection is unreliable and then completely drops, while you’re also unable to reach support. Having a stable connection is essential, particularly when it’s needed for something as important as your son’s online classes, and this is not the experience we want for you.
We’ve checked your line and there are no visible outages or errors detected at this stage. However, a GPON provision (line refresh) has been completed to clear any potential underlying issues that might not be immediately visible.
Please restart your router and monitor if there is any improvement. If the issue continues, it would really help to understand exactly what you’re experiencing. Please let us know:
Whether the connection is slow, dropping, or not connecting at all
The result of testing with only one device connected compared to when all devices are connected
Any changes after the restart
This information will help guide the next steps more accurately.
If the issue persists, feel free to send us a direct message on Hello Peter with your findings, and we’ll step in to drive this to resolution and get your connection stable again.
Kind regards,
Mweb Team