Service Outage and Unresolved Support Issues

I have been a customer of MWEB for approximately 10 years, and unfortunately, the level of service in recent years has declined significantly. I have now been without internet service for 8 days. During this time, I have repeatedly received notifications indicating that my fault has been resolved and closed, only to return home and find that the service is still down. This cycle has been extremely frustrating and unacceptable. This is also not the first instance where my service has been down for an extended period. On a previous occasion, I experienced a similar outage lasting approximately a week, and it was equally difficult and frustrating to get resolved. It is deeply concerning that this appears to be a recurring issue. Attempts to contact technical support have been equally disappointing. Telephonic and chat support often require waiting in excess of an hour, and in many cases, I am not assisted before support closes at 20:00. This effectively leaves me without any meaningful assistance. I logged yet another call this morning, only to be advised that resolution may take an additional 3–6 days. This is simply not acceptable, especially given the time already elapsed. This ongoing issue is now directly impacting my ability to work, and I cannot continue under these conditions. I urgently request immediate escalation and resolution of this matter.