SERVICE OFFERED BY MWEB IS IN MY OPINION MORALLY REPREHENSIBLE

SERVICE OFFERED BY MWEB IS IN MY OPINION MORALLY REPREHENSIBLE Trying to get hold of a person at MWEB is near IMPOSSIBLE. If one phones the MWEB number you will be lucky if you are not 49 in the queue and even when I was once second in the queue I still held on for 50 minutes until I got access to a human. MWEB for the fees you charge as an ISP your service is DISGUSTING. You are immensely frustrating to deal with. To add to the frustration of not being able to get access to a human without using over an hour of airtime to connect MWEB one must first enter the OTP sent to the account holder’s cell phone. Should one have blocked some marketing numbers then it is very likely that the OTP is not received. Now one is totally STUCK!!! No OTP, no access to help! In addition, I question if it is legal for a person to have to allow marketing calls to a phone to be sure that one gets the OTP from MWEB? Blocking marketing spam - then it is very likely one has - No OTP, no access to your account and no access to the technical helpline. MWEB, you need to pay some SERIOUS attention to making this company more user friendly. I saw an ISP survey where you ranked LAST!