SERVICE NOT UTILISED BUT BILLED

I WAS APPROACHED BY MWEB FIELD WORKER AT MY HOME TO SIGN UP FOR A SPECIAL OFFER BY MWEB. THE GUYS SAID TO ME I WAS TO GET FREE INTERNET FOR 3 MONTHS STARTING NOVEMBER 2015 AND WILL BE BILLED FROM FEBRUARY 2016. TO MY SURPRISE IN DECEMBER 2015 I'M TOLD I OWE MWEB R 499.00 FOR NOVEMBER AND DECEMBER AND I CALLED THEM TO CLARIFY WHY I HAVE TO PAY YET I WAS TOLD I WOULD START PAYING IN FEB 2016. I HAVE BEEN TAKEN FROM PILLAR TO POST WITH THIS REFERENCE NUMBER ***.<br> <br> I HAVE NOT EVEN USED THE DATA AS THE WEEK AFTER SIGNING UP MY ADSL LINE WENT DOWN AND STILL WAITING FOR THE SERVICE PROVIDER TO FIX TILL TODAY. WHAT THEN AM I PAYING FOR, ITS JANUARY I HAVE ASKED THEM TO STOP BILLING ME AND TODAY WHEN I CALLED TO ASK IF THEY HAVE CANCELLED MY CONTRACT I'M TOLD I OWE R630.11. I'M SERIOUSLY NOT HAPPY WITH MWEB AND WILL APPRECIATE YOUR ASSISTANCE