Service NIL

4 days struggling to get emails back online - from the lets chat - taking 3 - 4 hours - or calling the helpline and saying I am number one on the list for 17 minutes and then get cut off. No, it is not the computer that I am using - I have changed settings given and still now on day 5 and still nothing... I get 2 minutes receiving but no emails can be sent. Fustrated beyond!