**** Service - Mweb!!

I sent a cancellation request on 27 January 2026 - received a confirmation request. Tried 4 times via chat to get hold of someone - no agent available. Saw that they are going to charge me because my cancellation request was not processed, and today I tried calling and have been on the line for almost 2 hours. Been number 1 in the queue for the "retentions" department for the past 45 minutes.

Getting hold of anyone at MWEB is a waste of time, effort and energy. Their chats are never routed to an agent, and their calls just keep you online until there is no will to live anymore - why is it so difficult to get in contact with you!!!!!!!!!!!!!!!!!!!!!!!