IT
Ian T
1 reviews | Active since Sept 2021
07 Sept 2026, 11:40
Service levels generally quite bad
Service levels generally quite bad. Must have dealt with 15 individuals before my problem was solved and 3 hours on the phone. There are some good people, but there is no guarantee you are going to get hold of them
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
07 Sept 2026, 12:16Hi Ian,
We understand how frustrating it must have been to spend a significant amount of time seeking assistance and having to engage with multiple consultants before your issue was resolved. When customers reach out for support, they should feel confident that their concerns are being addressed efficiently and consistently, and we can appreciate how this experience may have left you feeling disappointed. It's encouraging to hear that there were team members who provided the level of service you expected. However, we recognise the importance of ensuring that every interaction delivers a consistent and supportive experience. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours helps us identify opportunities to enhance both the quality and consistency of the support we provide.Should you still require any further assistance, please feel free to send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
The Mweb Team
We understand how frustrating it must have been to spend a significant amount of time seeking assistance and having to engage with multiple consultants before your issue was resolved. When customers reach out for support, they should feel confident that their concerns are being addressed efficiently and consistently, and we can appreciate how this experience may have left you feeling disappointed. It's encouraging to hear that there were team members who provided the level of service you expected. However, we recognise the importance of ensuring that every interaction delivers a consistent and supportive experience. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours helps us identify opportunities to enhance both the quality and consistency of the support we provide.Should you still require any further assistance, please feel free to send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
The Mweb Team
Mweb's reply07 Sept 2026, 12:16
Official
Hi Ian,
We understand how frustrating it must have been to spend a significant amount of time seeking assistance and having to engage with multiple consultants before your issue was resolved. When customers reach out for support, they should feel confident that their concerns are being addressed efficiently and consistently, and we can appreciate how this experience may have left you feeling disappointed. It's encouraging to hear that there were team members who provided the level of service you expected. However, we recognise the importance of ensuring that every interaction delivers a consistent and supportive experience. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours helps us identify opportunities to enhance both the quality and consistency of the support we provide.Should you still require any further assistance, please feel free to send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
The Mweb Team
We understand how frustrating it must have been to spend a significant amount of time seeking assistance and having to engage with multiple consultants before your issue was resolved. When customers reach out for support, they should feel confident that their concerns are being addressed efficiently and consistently, and we can appreciate how this experience may have left you feeling disappointed. It's encouraging to hear that there were team members who provided the level of service you expected. However, we recognise the importance of ensuring that every interaction delivers a consistent and supportive experience. Your feedback has been taken seriously and will be shared with our Service Quality Team for review and improvement. Feedback such as yours helps us identify opportunities to enhance both the quality and consistency of the support we provide.Should you still require any further assistance, please feel free to send us a direct message via Hello Peter with the relevant details, and we'll be happy to take a closer look.
Kind regards,
The Mweb Team