OC
Odriph C.Chikaka
1 reviews | Active since Jan 2014
14 Apr 2026, 11:29
Service issues
Started of good but of late service is bad wifi constantly inaccessible most part of the week it's like 2 or 3 days without any connection they say it's Vumatel but they should be able to see that there's a problem
Helpful (0)
Replies (12)0
Replies (12)
Mweb's replyOfficial
14 Apr 2026, 11:43Hi Odriph, we can understand your frustration, especially with the service becoming unstable and going offline for extended periods during the week. That level of inconsistency is not the experience we want for you, and we acknowledge how disruptive this has been. We can confirm that the issue has already been logged with our Faults Team, and it is currently being monitored and investigated in coordination with the relevant network provider. Could you please confirm if you are still experiencing the connectivity issues at the moment? This will help us ensure the fault is still active and that the team continues to prioritise the correct line while working towards a resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 11:43
Official
Hi Odriph, we can understand your frustration, especially with the service becoming unstable and going offline for extended periods during the week. That level of inconsistency is not the experience we want for you, and we acknowledge how disruptive this has been. We can confirm that the issue has already been logged with our Faults Team, and it is currently being monitored and investigated in coordination with the relevant network provider. Could you please confirm if you are still experiencing the connectivity issues at the moment? This will help us ensure the fault is still active and that the team continues to prioritise the correct line while working towards a resolution. Kind regards,
The Mweb Team
The Mweb Team
OC
Odriph C.Chikaka's updateReviewer Update
14 Apr 2026, 11:49Yes the problem is still there from Friday day with no solution on the Mweb
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Odriph C.Chikaka's update14 Apr 2026, 11:49
Reviewer Update
Yes the problem is still there from Friday day with no solution on the Mweb
OC
Odriph C.Chikaka's updateReviewer Update
14 Apr 2026, 11:53On the Mweb app it says multiple routers when there is only one in the house still not able to access the network red light on router this has been happening since last month one moment it's working then all of a sudden nothing
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Odriph C.Chikaka's update14 Apr 2026, 11:53
Reviewer Update
On the Mweb app it says multiple routers when there is only one in the house still not able to access the network red light on router this has been happening since last month one moment it's working then all of a sudden nothing
Mweb's replyOfficial
14 Apr 2026, 11:59Hi Odriph, we acknowledge how frustrating this ongoing issue must be, especially with the service dropping intermittently since last month and now showing a red light on the router, leaving you without access at times. That level of instability is not the experience expected from the service.This has been logged with our Technical Support Team for investigation. They will be reviewing both the connectivity drops and the “multiple routers” message appearing on the Mweb app, as this may point to a configuration or network session issue that needs to be corrected.The focus now is on restoring a stable connection and ensuring the service is properly aligned to prevent further interruptions.Updates will be shared as soon as there is progress on the investigation.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 11:59
Official
Hi Odriph, we acknowledge how frustrating this ongoing issue must be, especially with the service dropping intermittently since last month and now showing a red light on the router, leaving you without access at times. That level of instability is not the experience expected from the service.This has been logged with our Technical Support Team for investigation. They will be reviewing both the connectivity drops and the “multiple routers” message appearing on the Mweb app, as this may point to a configuration or network session issue that needs to be corrected.The focus now is on restoring a stable connection and ensuring the service is properly aligned to prevent further interruptions.Updates will be shared as soon as there is progress on the investigation.Kind regards,
The Mweb Team
The Mweb Team
OC
Odriph C.Chikaka's updateReviewer Update
14 Apr 2026, 17:40Awaiting to get the issue resolved as of now having to rely on buying data when already paying for a service that is not available, l do not know how you know in which area to look as no one made contact as the account is listed on my wife's name.
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Odriph C.Chikaka's update14 Apr 2026, 17:40
Reviewer Update
Awaiting to get the issue resolved as of now having to rely on buying data when already paying for a service that is not available, l do not know how you know in which area to look as no one made contact as the account is listed on my wife's name.
Mweb's replyOfficial
15 Apr 2026, 11:00Hello Odriph,
We understand how frustrating it must be to continue relying on mobile data while paying for a service that is not consistently available, especially while still experiencing ongoing connectivity issues without resolution.
This has been escalated for a follow-up with the Technical Support Team, and they have been requested to contact the account holder as soon as possible to further investigate the issue and provide the necessary assistance to restore stability to your connection.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is prioritised.
Kind regards,
Mweb Team
We understand how frustrating it must be to continue relying on mobile data while paying for a service that is not consistently available, especially while still experiencing ongoing connectivity issues without resolution.
This has been escalated for a follow-up with the Technical Support Team, and they have been requested to contact the account holder as soon as possible to further investigate the issue and provide the necessary assistance to restore stability to your connection.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is prioritised.
Kind regards,
Mweb Team
Mweb's reply15 Apr 2026, 11:00
Official
Hello Odriph,
We understand how frustrating it must be to continue relying on mobile data while paying for a service that is not consistently available, especially while still experiencing ongoing connectivity issues without resolution.
This has been escalated for a follow-up with the Technical Support Team, and they have been requested to contact the account holder as soon as possible to further investigate the issue and provide the necessary assistance to restore stability to your connection.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is prioritised.
Kind regards,
Mweb Team
We understand how frustrating it must be to continue relying on mobile data while paying for a service that is not consistently available, especially while still experiencing ongoing connectivity issues without resolution.
This has been escalated for a follow-up with the Technical Support Team, and they have been requested to contact the account holder as soon as possible to further investigate the issue and provide the necessary assistance to restore stability to your connection.
If you need any further assistance, you are welcome to send a direct message on Hello Peter with your details so we can ensure this is prioritised.
Kind regards,
Mweb Team
OC
Odriph C.Chikaka's updateReviewer Update
22 Apr 2026, 19:55We are back again at square 1 Mweb it's very disappointing you pay for service and a few days into the month you have limited access the channels setup for communication don't work chat is useless no agent is ever online you wait for hours with no luck phone call no one answers until you run out of airtime. To say the least technicians came out from Vumatel fixed sometimething outside now again no connection it's a huge inconvenience as have to rely on buying data for mobile router to get work done. Can you find a permanent solution. Very dissapointed regarded you highly but........?????
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Odriph C.Chikaka's update22 Apr 2026, 19:55
Reviewer Update
We are back again at square 1 Mweb it's very disappointing you pay for service and a few days into the month you have limited access the channels setup for communication don't work chat is useless no agent is ever online you wait for hours with no luck phone call no one answers until you run out of airtime. To say the least technicians came out from Vumatel fixed sometimething outside now again no connection it's a huge inconvenience as have to rely on buying data for mobile router to get work done. Can you find a permanent solution. Very dissapointed regarded you highly but........?????
Mweb's replyOfficial
23 Apr 2026, 09:50Hi Odriph,
We understand how disappointing and inconvenient this experience has been, especially when you rely on your connection for work and have had to incur additional costs by purchasing mobile data. We acknowledge your frustration with the communication challenges and the repeated service interruptions.
Further investigation has confirmed that Vumatel has identified a fibre cable break caused by vandalism in your area. The issue has been logged as high priority, and their teams are actively working on resolving it as quickly as possible. Your account has also been linked to receive an SMS notification the moment the service is restored.
Your feedback regarding the communication channels, response times, and overall experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to provide.
Should you require any further assistance, please feel free to reach out to us via direct messaging on Hello Peter and the team will continue to assist.
Kind regards,
Mweb Team
We understand how disappointing and inconvenient this experience has been, especially when you rely on your connection for work and have had to incur additional costs by purchasing mobile data. We acknowledge your frustration with the communication challenges and the repeated service interruptions.
Further investigation has confirmed that Vumatel has identified a fibre cable break caused by vandalism in your area. The issue has been logged as high priority, and their teams are actively working on resolving it as quickly as possible. Your account has also been linked to receive an SMS notification the moment the service is restored.
Your feedback regarding the communication channels, response times, and overall experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to provide.
Should you require any further assistance, please feel free to reach out to us via direct messaging on Hello Peter and the team will continue to assist.
Kind regards,
Mweb Team
Mweb's reply23 Apr 2026, 09:50
Official
Hi Odriph,
We understand how disappointing and inconvenient this experience has been, especially when you rely on your connection for work and have had to incur additional costs by purchasing mobile data. We acknowledge your frustration with the communication challenges and the repeated service interruptions.
Further investigation has confirmed that Vumatel has identified a fibre cable break caused by vandalism in your area. The issue has been logged as high priority, and their teams are actively working on resolving it as quickly as possible. Your account has also been linked to receive an SMS notification the moment the service is restored.
Your feedback regarding the communication channels, response times, and overall experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to provide.
Should you require any further assistance, please feel free to reach out to us via direct messaging on Hello Peter and the team will continue to assist.
Kind regards,
Mweb Team
We understand how disappointing and inconvenient this experience has been, especially when you rely on your connection for work and have had to incur additional costs by purchasing mobile data. We acknowledge your frustration with the communication challenges and the repeated service interruptions.
Further investigation has confirmed that Vumatel has identified a fibre cable break caused by vandalism in your area. The issue has been logged as high priority, and their teams are actively working on resolving it as quickly as possible. Your account has also been linked to receive an SMS notification the moment the service is restored.
Your feedback regarding the communication channels, response times, and overall experience will be shared with our Service Quality Team for review and improvement, as this is not the standard of service Mweb aims to provide.
Should you require any further assistance, please feel free to reach out to us via direct messaging on Hello Peter and the team will continue to assist.
Kind regards,
Mweb Team
OC
Odriph C.Chikaka's updateReviewer Update
23 Apr 2026, 19:56Still waiting for service to be restored or feedback on the way forward please advise another day gone
OC
Odriph C.Chikaka's update23 Apr 2026, 19:56
Reviewer Update
Still waiting for service to be restored or feedback on the way forward please advise another day gone
Mweb's replyOfficial
24 Apr 2026, 08:42Hi Odriph, we understand your frustration, especially with another day passing without service being restored or clear progress feedback. We know how disruptive this is when you rely on your connection for daily use and work. Our Technical Team is still actively engaged with the fibre provider on this issue, and it remains in progress as they work to restore service in your area. We’re closely monitoring the situation and will continue pushing for the earliest possible resolution. We appreciate your patience and want to assure you that you will be updated as soon as there is confirmed progress or restoration. Kind regards,
Mweb Team
Mweb Team
Mweb's reply24 Apr 2026, 08:42
Official
Hi Odriph, we understand your frustration, especially with another day passing without service being restored or clear progress feedback. We know how disruptive this is when you rely on your connection for daily use and work. Our Technical Team is still actively engaged with the fibre provider on this issue, and it remains in progress as they work to restore service in your area. We’re closely monitoring the situation and will continue pushing for the earliest possible resolution. We appreciate your patience and want to assure you that you will be updated as soon as there is confirmed progress or restoration. Kind regards,
Mweb Team
Mweb Team
OC
Odriph C.Chikaka's updateReviewer Update
26 Apr 2026, 14:11Please let us find a solution for these outages 2 days in with service now and out again highly dissatisfied maybe it is time to switch to other service providers
OC
Odriph C.Chikaka's update26 Apr 2026, 14:11
Reviewer Update
Please let us find a solution for these outages 2 days in with service now and out again highly dissatisfied maybe it is time to switch to other service providers
Mweb's replyOfficial
28 Apr 2026, 09:02Hello Odriph,
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Kind regards,
Mweb Team
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Kind regards,
Mweb Team
Mweb's reply28 Apr 2026, 09:02
Official
Hello Odriph,
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Kind regards,
Mweb Team
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Kind regards,
Mweb Team