Service is Disgusting

<p>After almost ten years of being a customer of Mweb I have received the worst service ever. By changing from ADSL to Mweb Fibre one would expect Mweb to be on top of their game. Instead, after receiving my first Mweb fibre router on Thursday, 02/06/2016 i found out that I was sent the incorrect router (this was after speaking to their technical support that same day). This was escalated and I was told on Friday, 03/06/2016 and Sa****ay, 04/06/2016 that i was going to receive the correct router from Monday onwards.</p> <p> </p> <p>On Tuesday, 07/06/2016 I received the "correct" router. I tried connecting the router the same day but without success. I phoned their technical support that same day and the technician was unable to assist. Yet again, the problem was escalated (the morning of Tuesday, 07/06/2016). I am yet to await their response. To make matters worse I have cancelled my ADSL line with the biggest hardware provider.</p> <p> </p> <p>This experience have left me totally frustrated and disgusted at Mweb. I have always had the utmost respect for Mweb for their service but this experience have made me lose faith in Mweb. My problem is still not resolved.</p> <p> </p> <p>Totally frustrated, disgusted, and disappointed!!!!</p>