SERVICE IS BAD THE CONSULTANTS BAD

GOT A MISSED CALL FROM MWEB THAN AN SMS TO SAY THEY TRIED CALLING ME I CALLED BACK AND GUESS WHAT THEY SAY THEY NEVER RECEIVED A DIRECT DEPOSIT FROM ME BUT LAST WEEK MONDAY A CONSULTANT CALLED ME AND SAID HEY DID RECEIVE PAYMENT BUT I DID IT WRONG I NEED TO EMAIL MY PARTICULARS IN ORDER FOR ME TO RECEIVE A REFUND AND I DID THAT AND ON WEDNESDAY SHE INFORMED ME IT WAS ESCALATED IN ORDER FOR ME TO RECEIVE THE REFUND TO DO THE PAYMENT VIA THE LINK AND NOW TODAY I HEAR THEY NEVER RECEIVED ANYTHING AND I HAVE THE PROOF ON MY ACCOUNT PAYMENT WAS MADE ON THE 04/09/2022 WITH THE REF NR: ***4