Service in lockdown!!! Urgency

Had a problem with internet connectivity for going on 2 weeks. Connection is intermittent. Bought a new router even. Connected to pc directly from the fiber box. It worked then dropped after an hour or so. Vumatel were called and advised there was a problem. Respliced. Worked for about an hour and dropped again. I advised mweb last Friday not to close the call and get vumatel out again. Have spoken to 3 mweb technicians since. Reported its not fixed. No vumatel and received an sms from wweb saying call was closed. Phoned irate and was then told it has been escalated(same thing the other techies advised BTW) and that I was not listening and being difficult. Automated digital proceeded failed and I have no idea when the problem will be resolved