1 reviews | Active since Sept 2022
service has gone to nothing in 12 months
What has happened to Mweb customer service in the last year. They used to be the best. I loaded a new installation on the 29 May 2026. The R249 was paid and yet i don't have a router or wifi in my house. I'm currently holding for assistance AGAIN (vuma keeps referring me back to Mweb) stated the cat at 9:37 and its now 11:39 - 2 hours later and nothing. The router issue was blamed to Vuma as Mweb and vuma system was not sync and only 4 days after paying was the router released manually on mwebs system. Mweb arranged for a vuma to send an engineer out on Saturday 9 May 2026 at 10am to come and have a look regarding their line that is damaged. No one came and we wasted our Saturday waiting for them. I cannot go on waiting and hoping that either of the 2 parties to sort out this issues. Or if I can speak to an agent to cancel the order seeing no service was provided. It looks like they need more staff to assist their current and new (trying to become) customers. im so disappointed in Mweb. Now is maybe the time to move away from them and give another service provider a chance.
We understand how frustrating this experience has been, especially after the installation process, long hold times, missed technician attendance, and still not having a working service despite payment being made. This is not the experience we want for you.We can confirm that this matter has now been escalated to the Vumatel team for urgent follow-up on the installation and line fault, as the resolution is currently dependent on their network-side investigation and action.We recognise the impact this delay and lack of coordination has had on your service experience, and the escalation has been flagged for priority attention to obtain clear feedback and progress as soon as possible.Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially after the installation process, long hold times, missed technician attendance, and still not having a working service despite payment being made. This is not the experience we want for you.We can confirm that this matter has now been escalated to the Vumatel team for urgent follow-up on the installation and line fault, as the resolution is currently dependent on their network-side investigation and action.We recognise the impact this delay and lack of coordination has had on your service experience, and the escalation has been flagged for priority attention to obtain clear feedback and progress as soon as possible.Kind regards,
The Mweb Team