Service Failure

I have been without internet for the past 10 days and have called you daily regarding the reconnection and still no joy.

We changed over from a corporate account to individual and were advised it needed to be done before the 1st of December so the service would not be interrupted. Thank did not happen in this case and nothing has been done to remedy the situation.

The worst is when I call I’m told of 48hr and 72 hr turn around times where nothing gets resolved. I have asked for the matter to be escalated and the agents I have spoken to refuse because I have to wait for these turn around times.

One of the agents advised that they can send a technician but cannot request that. Am I not subscribed to a package where I can be afforded that service?

Your staff are not at all proactive in getting this resolved and my experience with you in the past 9days has been appalling.

I work from home and require the internet to perform my duties. You have failed to deliver and i cannot keep pestering you over a service that I will be paying for.

Please advise how do I get out of this contract as you have failed to deliver. I need to find a service provider who will actually deliver.