GG
Geraldine G

1 reviews | Active since May 2016

26 May 2016, 09:09

SERVICE EXCELLENCE OF NOTE...!!

<p>As a new Mweb Subscriber, we had challenges and delays in the installation and setup of my service, which was frustrating in the beginning. </p> <p>HOWEVER, the staff that I dealt with at Mweb and the way in which they conducted themselves and the process to resolving the matter, most definately outweighed any frustration.</p> <p>There were technical glitches from a third party and Mweb dealt with that directly with them on my behalf which was a total blessing as I did not once, have to relay any messages between them.</p> <p>The Proffessional manner in which they concluded my installation surpases 'going the extra mile'... They were extremely knowledgeable on their Products and Technical Info and in no time had me up and running.</p> <p>A SPECIAL mention to Tabassum (Tabs) Badroondien whom kept me updated at all times as she had her fingers on the pulse...</p> <p>Also to Johan March whom facilitated the process and to those 'behind the scene' that were also involved, including the 3rd party, Telkom SA - I SAY THANK YOU!</p> <p>THANK YOU FOR THE GREAT SERVICE - A GREAT COMPANY Mweb - And I am VERY PLEASED that I chose Mweb when I decided to change my Service Provider as I now know we are going to enjoy a long, loyal relationship!</p>

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Replies (1)
Mweb
Mweb's reply26 May 2016, 09:36
Official

Good Day Gerladine

Thank you for taking the time to provide us your positive feedback.

We really appreciate it and we are glad that you have had a positive experience with us.

Service is something we take pride in and it was a pleasure reading through your review.

The feedback has been passed along to our sales management team to ensure that all the relevant consultants receive the plaudits they deserve.

We are looking forward to enjoy a long, long relationship with you as well.

Have a great week!!

Kind Regards

MWEB Client services