**** service 🤬

I took out a Fibre package with mweb in December 2023 when I called to confirm delivery I was told the wrong address is reflecting and that it should be canceled and activated on correct address this is after payment of R849 was already made. The package was then cancelled and activated on correct address and had to make another payment of R849. I was advised that the first payment made will be refunded. End of January 2024 still no refund received and I decided to not pay subscription until last week. One of sales agents said that if I make a cash payment on the 23rd February I will not be debited but to my surprise they tried to debit my account the 26th February. Service is still active however when I log in on the website it shows that service will be suspended due to non payment so what happened to my payment I made a few days ago and 2 months later I'm still waiting on refund. When you contact the call centre you wait for forever for someone to answer the phone and if you manage to get through to an agent the call gets transferred from pillar to post. This is the worst service ever they don't even deserve this 1 star.