********** service - again!

My monthly account for FTTH has been increased by 80% without any notice or advice. Their 'Chat' facility is useless; far to limited in capability. When selecting Accounts and Billing I've given up after more than an hour waiting for a human to respond (and on more than 1 occasion). I've logged a complaint but that is ignored as well. I'm now looking for an alternative provider and will terminate my account with Mweb soonest. Their CEO, Peter Johanson, doesn't seem to be concerned about the atrocious service offered by his company so why should customers support Mweb?