********** ********** service

I am appalled with the service I have been receiving from Mweb.i have been with Mweb for over 10 years and signed up a secondary line on the 30/10/2024,it's been two weeks,and I have been on calls daily to have a technician replace the old fibre box with a new one as the device that was sent is not compatible with the old fibre box and I have been unable to use the wifi. I call everyday and spend up to R300 on airtime to no joy. when I ask to cancel,I have a lady by the name Brenda who works in retention,who has the my horrible attitude and still has the audacity to tell me that she will be sending me an email with the cancelation fees for a service I am unable to use, never mind trying to retain or help me.I call, and go from tech support,to be transferred to sales support who instead,after hearing my query puts me on hold without even informing me never to return.I am on the brink of tears. Can someone please help,I've been told tickets have been opened just to be closed without it even being resolved. all I ask for is for a technician to be sent out to replace the old fibre box in order for the new device that came with the secondary line to be compatible.