******* service

I have just been widowed and tried to get my late husband's account changed to my name and go onto a lower package. Cannot without the estate executor getting involved. So my broker suggests closing the account and opening a new one. WHAT A DISIASTER.I am a Mweb customer so DO NOT NEED INSTALLATION AND PAYING A FEE. i WAS TOLD DONT WORRY YOU WONT BE CHARGED. i THEN GET AN SMS THAT I MUST PAY THE FEE. I then ring up and hold on indefinitely and get shunted off of sales back to music. Finally I get a guy who can help. I CANCELLED MY ORDER AND GUESS WHAT? I got charged tonight. What a useless company . If I did not need my email address at this distressing time I would have cancelled everything. Not funny and i am not in a good place to accept this utter nonsense.