LB
Louise B
1 reviews | Active since Mar 2019
10 Apr 2026, 16:43
Seriously bad support from Mweb
Unbelievable , absolutely impossible to get hold of technical support. Been trying for weeks. No one answers the phone. Held on for 2.5 Hours today with not one person answering. Very fed up.
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Replies (1)
Mweb's replyOfficial
10 Apr 2026, 16:50Profile ***
Hello Louise. Thank you for taking the time to share this, and we completely understand your frustration. Being unable to reach technical support after such long hold times is not the experience we aim to provide, especially when you’ve been trying for weeks. We’d really like to assist you directly and ensure your query is properly reviewed and resolved. To do this securely, please send us a private message with your query details and confirm your registered email address, so we can verify your profile and assist you without further delays. Once we have your information, we will:
The Mweb Team
Hello Louise. Thank you for taking the time to share this, and we completely understand your frustration. Being unable to reach technical support after such long hold times is not the experience we aim to provide, especially when you’ve been trying for weeks. We’d really like to assist you directly and ensure your query is properly reviewed and resolved. To do this securely, please send us a private message with your query details and confirm your registered email address, so we can verify your profile and assist you without further delays. Once we have your information, we will:
- Locate your recent support attempts and technical query history
- Review any outstanding service or fault-related issues
- Escalate your case to the appropriate technical team
- Ensure you receive a clear update and next steps
The Mweb Team
Best regards,
Mweb's reply10 Apr 2026, 16:50
Official
Profile ***
Hello Louise. Thank you for taking the time to share this, and we completely understand your frustration. Being unable to reach technical support after such long hold times is not the experience we aim to provide, especially when you’ve been trying for weeks. We’d really like to assist you directly and ensure your query is properly reviewed and resolved. To do this securely, please send us a private message with your query details and confirm your registered email address, so we can verify your profile and assist you without further delays. Once we have your information, we will:
The Mweb Team
Hello Louise. Thank you for taking the time to share this, and we completely understand your frustration. Being unable to reach technical support after such long hold times is not the experience we aim to provide, especially when you’ve been trying for weeks. We’d really like to assist you directly and ensure your query is properly reviewed and resolved. To do this securely, please send us a private message with your query details and confirm your registered email address, so we can verify your profile and assist you without further delays. Once we have your information, we will:
- Locate your recent support attempts and technical query history
- Review any outstanding service or fault-related issues
- Escalate your case to the appropriate technical team
- Ensure you receive a clear update and next steps
The Mweb Team
Best regards,