Serious lack of MWEB SALES SUPPORT

I have a problem with the fibre installation done by Vodacom which is controlled by Mweb Sales Support my ISP. The direct Sales telephone system takes you number to phone you back -Wrong, it doesn't happen! - You try this repeatedly eventually weekly still Nothing happens! You go through an operator to Sales Support they say your call is important repeatedly but just don't answer even after 32 minutes. So nothing happens! My internet sites don't respond quick enough and don't connect - You get through to Technical - They need to wait for the fibre yo be resolved before clearing! You go onto the MWEB WEBSITE and log a complaint, they just get marked as attended and nothing is attended to! You go onto the MWEB WEBSITE and repeatedly log the problem again and again every couple of days and STILL nothing gets done! This seems like a TELECOMMUNICATIONS Company that can't or doesn't want communicate! They can obviously like new orders but are unable to sort your problems out if you do order. -This is now in the third month-