Seems I will never get internet again with mweb as no one knows what they are doing

Seems I will never get internet again with mweb as no one knows what they are doing, I phone three times a day and all three times I get a different excuses, or the person will say, let check what’s going on please hold for me then 35mins later I am still holding. With mweb it’s like this, once it’s up and running all is good, but to get things up and running is a nightmare honestly, why do we choose mweb if their customer service doesn’t improve ever?? Don’t you people read the complaints about you on social media? I mean the owner of the house I moved into was so fed up with mweb that she actually cancelled her package with mweb and yet you say that her service is active until the 27th of October, but I was supped to be active on the 1st of October, how is this possible? I even have an activation email from vumatel on my name? I always pay on time and in advanced, please check how long I have been a customer with mweb, does that not even matter to you??? I’m done with mweb, I think the best thing to do is to rather cancel as well as no one at mweb knows what they are doing, please tell me what day and time I will be on??? So that I can decide whether I want to continue to be your client or NOT!!! I have kids who can not do their homeschooling and a wife who can not work from home, this is a huge loss for us. I have done my part by applying for the move transfer a month in advanced and yet I can not reply on you at all. GR Burger