Secondhand Client ********** 0

The problem has two parts. 1. I app**** for a new Fibre line to be installed and got the uncapped package. The fibre installers was great and then I waited for my router. Router arrives and does not work properly. It reboots every 30min on its own for no reason. I phone MWEB twice and got informed that they acknowledge my NEW router is faulty and need to be replaced. They send me another router and this is where I flip. The router works for exactly 5 minutes and breaks down. I look on the router and there is a sticker saying "Refurbished unit". So they think it is ok to send secondhand items to a client that paid for a new installation. My money was not secondhand, and in my business I dont install "Refurbished" parts and expect my clients to pay for new parts. They repaired the secondhand router over the phone by remotely updating my firmware. WHY dont they install this firmware while repairing somebody elses problem in their workshop? 2. Their courier company "Dawn Wing" is beyond useless. After telling them I work on the road during the day and it must be delivered to my wifes work address, they got it wrong twice now by just rocking up at the door without phoning first and when you are not there send a SMS stating that they tried. So I must sit at home 24Hours a day, waiting for them to pitch up. Doesnt a person confirm a date and time before you just pitch up? The first time they didnt even send a message that they were there and only when I phoned them, they stated that they were there and I was not, so I must wait.

DON'T USE MWEB. YOU ARE SECONDHAND TO THEM LIKE THEIR COURIER COMPANY'S SERVICE!!!