Second thoughts on MWEB... very disappointed and frustrated

I am very disgusted in MWEB at the moment. In October I opened a MWEB account. MWEB went and registered 2 accounts on my name - I queried this and they advised accounts would sort it out. After that I received communication from LEXMED that I was handed over to them by MWEB, after which I phoned MWEB again and was advised to ignore it they will sort it out as it should not have gone through. In December I received a mail again from LEXMED , tried to contact MWEB on the phone and the app to no avail. I left it and lo and behold this afternoon I received a call from LEXMED and I explained the situation to them. I then proceeded to try and phone MEWB, held on for 15 min with no reply, I left my workplace and it takes me 40 min to get home, I opened a "call"on the app got home just before 17:00 and still no reply - I want this nonsense sorted out and MWEB must really take a look at their customer service this is unacceptable and rather frustrating to say the least - very very disappointed that it had escalated to this after I was assured more than once that the oversight from MWEBs side would be dealt with.