Say no to M Web

I ordered my fibre line with M Web and my line was installed 2 weeks or so ago I was not home at the time and when I got home I found the installation to be a disaster. They ran the cable through the centre of my garden and down the centre of my retainer wall they pushed the cable through the retainer wall I had just built and painted. I logged a complaint through M Web and sent the photos and have never received any response from them even after phoning them continually the only response was they had logged a ticket. After the installed the company informed me to wait 24 hrs and my wifi will be activated. I waited 24 hours and still nothing. I contacted M web and they informed me that the devise that was installed is not the router and they had to order me a router they said again this will take another 24 hours. They delivered the router and I contacted them again. Again their response is 24hrs and it will be activated. I was phoning every day to follow up and there was a different story every time and this has been going on for a week already I tried to contact one of the managers at m web as I could not get the resolved. I was told that there is no direct line to management and the agent I spoke to advised me they will email Management to contact me. I did not receive any calls. I phoned back today and I was advised that this was an issue with zoom fibre the people that messed up the instal of my fibre line and said it will be another 24hrs I again tried to contact management and was advised they will call me but nothing. I contacted zoom fibre and they advised me that they had no knowledge of the issues and opened a ticket on their side and again I was informed they would only give me feedback next day as they had to contact the installer.i have done all I can to get my fibre connected I don't think and did not expect this poor service from a company like M Web I am very diatisfied by their service and don't recommend anyone to take their fibre they don't care about their customers