Sandiso was the firs...

Hi Hendrina,

We're pleased to hear that Sandiso was able to step in, understand what you needed and provide the assistance you were looking for.We also appreciate the feedback that it took some time to reach that point. We'll continue working towards creating a more consistent experience across all our support channels, so that every customer can receive the same level of care and assistance, regardless of who they speak to.
Kind regards,
Mweb Team