Sales dont know their products -Q350848

I dealt with Michael in your Mweb mobile internet sales, and he does not reply to my emails... he also told me that Mweb cannot restrict my internet to be blocked after I have used up my 5GB... he was wrong because your tech support told me this could be done by placing a R50 bundle limit cap.... why did he not know this? And why does he not explain to me what exat Wifi router I will receive?? Will it be 4G???<br> Also Whny cant I control when I want to contract to commence - IE I want to to commence 1 July 2015 and not before??? Do you charge in arrears like MTN does?? Please specify this.<br> Michael seemed unwilling to accomdate me and did not seem to care about making the sale happen...<br> Do what I want becasue I am the customer... your business rules should accomodate me as the customer.... if you want my business, give me a good LTE wifi router, ie 4G and due to inconvenience remove the delivery fee! Also please provide Michael with product training. Marco