1 reviews | Active since Dec 2011
Sales Department is Useless
<p>I had a telkom fibre line that was working. On Tuesday, a Telkom representative came to switch the optical router (Huawei) and I got the new "B" fibre number. The line is up and running. I tried with the MWeb router (Technicolor) I got on Friday morning but it didn't work.</p> <p> </p> <p>All that needs to happen is for MWeb to give me a username and password I can use with the working fibre line. Every day since Tuesday I was promised to receive an SMS. Every day nothing happens.</p> <p> </p> <p>I wish I had used another service provider.</p>
Good day JStoltz
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and the service has been activated.
We will arrange for a specialist to call you to assist with the slow speeds you are experiencing on the connection at the moment.
Kind regards
MWEB Client Services
Best regards,
Good day JStoltz
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed and the service has been activated.
We will arrange for a specialist to call you to assist with the slow speeds you are experiencing on the connection at the moment.
Kind regards
MWEB Client Services
Best regards,
Hi,
It's not slow speeds. It's currently a 2Mbps line instead of 100Mbps. MWeb has still not delivered what was ordered and agreed upon.
Saying that the matter was "addressed" implies that the issue has been resolved. Which it is not. You make it sound like slow speeds is a new issue. It is not. Its still the same issue of non delivery
Hi,
It's not slow speeds. It's currently a 2Mbps line instead of 100Mbps. MWeb has still not delivered what was ordered and agreed upon.
Saying that the matter was "addressed" implies that the issue has been resolved. Which it is not. You make it sound like slow speeds is a new issue. It is not. Its still the same issue of non delivery
Thank you for resolving the issues. I hope for other customers at least it can be without complaining on hellopeter.
Thank you for resolving the issues. I hope for other customers at least it can be without complaining on hellopeter.