Sad excuse of a service provider

I have a fibre contract with Mweb. Last week Wednesday I lost my internet connection. I called their technical support… after holding for over an hour I finally went through. I was told a technician would be sent within 24 hours. On Friday I called again and this time I was told their turnaround time is 3 - 6 days. Today is Tuesday and no technician has come. I tried cancelling and they told me about high penalty fees. The worst part is that I work from home and need the internet. As a result I had to pay another service provider for internet connection these past days. I am really disappointed and would never advise anyone to join Mweb, their service is ****. If you want to experience the worst customer service come on board and join the rest of us. They are failing dismally at what they claim to be expects.