Sad demise of an icon

I have been a client of M Web for 20 years and have always experienced exceptional on line service from them, then it all changed!!!! Octotel have installed Fibre in our area and M Web dropped a brochure in my letterbox advertising their packages including free installation (save R2300). Keen to convert to fibre, I called within a week and was advised that the free installation had been canned. Really peeved I left it for a while and tried an online purchase. Every time I got to confirm my purchase a message "technical problem, try again later" came up. I kept trying for a few weeks, still the same. I then called the call centre 4-5 times and they don't answer leaving one to listen to their pathetic messages. In desperation I sent them an E Mail on 9 Oct and received a response from Faranaaz Peterson on 12 Oct advising that I would be contacted by sales. No contact by the 17th, so I E mailed again and got a call within 1 hour, success!!! The caller was not able to assist me so transferred me to another dept who left me in limbo listening to their music for 12 minutes at which stage my brain kicked in and I decided that after 20 years M Web had lost all respect for my business and it was time to take it elsewhere, farewell M Web, may you flounder on the rocks of mediocrity. Someone needs their butt kicked, a very poor show!!!