VL
Venetia L
1 reviews | Active since May 2025
10 Mar 2026, 10:49
Sad customer very unhappy customer
Hi good day hope all is well I just want to put in a complaint my service provider which Mweb vumatel I've been asking them for more then 2 years for they help even if it is going to cost me more to have a strck password where you can't even scan the password only by entering your password itself yest they cut your call take long to answer long answering machine that rakes your airtime And what is so bad of them they don't even have a walk in office always need to contact them so I would love to expose they bad services I'm with them since 2019 And always felate to notify you when there is a outage or don't even notify you Please if they can cancel my account with this months payment refund and my extra month which I paid twice they owe me since March 2024 also and they like to cut your call when they see that the customer question them on the right things and needs help or explaining of something they confuse or don't understand Thank you in advance V.Levine
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
10 Mar 2026, 11:25Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Mweb's reply10 Mar 2026, 11:25
Official
Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
VL
Venetia L's updateReviewer Update
10 Mar 2026, 11:33I hear your feed back but still not happy I want my payment for this month and my extra payment I made 2 years ago also in March 2024
Secondly you don't make a difference at all so don't pretend to care
You just happy for your services we been using but no help on alot of things we must spent R100 on airtime just to get hold of a consultant and yet nothing was resolve I want to be cancel asap not telling me also for a time period I need to wait so show me you can do much better to be called a service provider and start make acceptions to all of your clients whom are extremely unhappy customers
Secondly you don't make a difference at all so don't pretend to care
You just happy for your services we been using but no help on alot of things we must spent R100 on airtime just to get hold of a consultant and yet nothing was resolve I want to be cancel asap not telling me also for a time period I need to wait so show me you can do much better to be called a service provider and start make acceptions to all of your clients whom are extremely unhappy customers
VL
Venetia L's update10 Mar 2026, 11:33
Reviewer Update
I hear your feed back but still not happy I want my payment for this month and my extra payment I made 2 years ago also in March 2024
Secondly you don't make a difference at all so don't pretend to care
You just happy for your services we been using but no help on alot of things we must spent R100 on airtime just to get hold of a consultant and yet nothing was resolve I want to be cancel asap not telling me also for a time period I need to wait so show me you can do much better to be called a service provider and start make acceptions to all of your clients whom are extremely unhappy customers
Secondly you don't make a difference at all so don't pretend to care
You just happy for your services we been using but no help on alot of things we must spent R100 on airtime just to get hold of a consultant and yet nothing was resolve I want to be cancel asap not telling me also for a time period I need to wait so show me you can do much better to be called a service provider and start make acceptions to all of your clients whom are extremely unhappy customers
Mweb's replyOfficial
10 Mar 2026, 11:49Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Mweb's reply10 Mar 2026, 11:49
Official
Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
VL
Venetia L's updateReviewer Update
10 Mar 2026, 12:06The same reply oh wow that yout answer oh come on please can you just not tell me you going to escalate it how long again no man stop being so poor on this too
VL
Venetia L's update10 Mar 2026, 12:06
Reviewer Update
The same reply oh wow that yout answer oh come on please can you just not tell me you going to escalate it how long again no man stop being so poor on this too
Mweb's replyOfficial
10 Mar 2026, 12:24Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Mweb's reply10 Mar 2026, 12:24
Official
Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
VL
Venetia L's updateReviewer Update
10 Mar 2026, 13:32Hi I'm sorry didn't hear my phone cause at work it is on vibrate I'm working at the university so if you can return the call I don't have airtime please thank you in advance
VL
Venetia L's update10 Mar 2026, 13:32
Reviewer Update
Hi I'm sorry didn't hear my phone cause at work it is on vibrate I'm working at the university so if you can return the call I don't have airtime please thank you in advance
Mweb's replyOfficial
10 Mar 2026, 13:32Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Mweb's reply10 Mar 2026, 13:32
Official
Good day, Venetia. We’re truly disappointed to hear that you wish to cancel your service, and we completely understand how frustrating your experience has been over the years. Being left without timely support, dealing with long hold times, and not having clear communication can be incredibly stressful, and your feedback highlights areas where we clearly need to do better.
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^
Please be assured that we have escalated your request to our Cancellations Team, who will reach out to you directly to assist with your account, address your concerns, and guide you through the process. Your experience and feedback are important to us, and we appreciate you taking the time to share it. T^