1 reviews | Active since Jun 2024
****** *****S
IF I COULD GIVE A ZERO RATING I WOULD FOR THIS **** SHOW OF A COMPANY OHHHH I REGRET EVEN RECONNECTING MY SERVICES WITH YOU GUYS, IVE BEEN ON THE LINE NOW AS I TYPE THIS FOR THE PAST 30 MINUTES, IVE BEEN FIRST IN LINE SINCE THEN, LET ME HANG UP AND CALL THE SALES DEPARTMENT IT WILL BE ANSWERED PROMPLTLY BECAUSE ALL THIS BUSINESS IS , IS A **** THAT JUST TAKES PEOPLES MONEY. TODDAY I HAVE ALL THE PATIENCE!. I STOPPED USING THEIR SERVICES IN DECEMBER OF 2025 BECAUSE THE MONTHLY DEBIT ORDER KEPT CHANGING AND THE SERVICE WAS PURE SH**T! I RECONNECTED IN MAY AND PAID A SUM OF R1170.00 AND ORDERED TWO NEW SIM CARD WHICH WERE DELIVERED ON TWO SEPARATE OCCASIONS AND WAS CHARGED R249.00 FOR EACH DELIVERY. A FEW DAYS LATER THERE WAS A CHARGE ON THE APP FOR R801.00 WHICH I DONT KNOW WAS FOR WHAT! I CHECK MY STATEMENT IT SHOWS DELIVERY CHARGES, WHEN I SPEAK TO THE CONSULTANT THEY SOUND SCRIPTED THEY ARE READING WHAT I CAN ALSO SEE FROM MY SIDE AND EVEN THE STAFF CANNOT EXPLAIN WHERE THESE CHARGES ARE COMING FROM OR WHAT THEY ARE FOR THEY ARE JUST AS LOST AS I AM BECAUSE THIS CONSULTANT KEPT REPETING THESE AMOUNTS LOUDLY BUT CANNOT SAY WHAT ITS BLODDY FOR. DO I PAID AN AMOUNT FOR SUSPENDED SERVICES THAT WERE NEVER RENDERED , I WANT SOMEONE FROM THE MWEB TEAM TO CALL ME AND EXPLAIN THESE RANDOM BILLS THEY CHARGE ON THESE ACCOUNTS BECAUSE THEY DONT MAKE SENSE AT ALL.. I AM GOING TO DISCONNECT MY SERVICES AGAIN AND I HIGHLY DO NOT RECOMMEND THIS ***** BUSINESS TO ANYONE ITS JUST A MONEY MAKING SCHEME
We understand how frustrating and overwhelming this situation must be, especially when you’re trying to get clarity on multiple charges and not getting clear answers. When billing doesn’t make sense and you can’t easily get assistance, it can feel very concerning and upsetting.
This situation has clearly not delivered the level of clarity and accuracy you should expect, particularly when it comes to understanding your account and charges.
We are currently reviewing your account in detail, and we’ve noticed that there are two active Telkom LTE services linked to your profile. To ensure we address this correctly, could you please send us a direct message on Hello Peter confirming whether you intended to apply for one or two LTE services?
Kind regards,
Mweb Team
We understand how frustrating and overwhelming this situation must be, especially when you’re trying to get clarity on multiple charges and not getting clear answers. When billing doesn’t make sense and you can’t easily get assistance, it can feel very concerning and upsetting.
This situation has clearly not delivered the level of clarity and accuracy you should expect, particularly when it comes to understanding your account and charges.
We are currently reviewing your account in detail, and we’ve noticed that there are two active Telkom LTE services linked to your profile. To ensure we address this correctly, could you please send us a direct message on Hello Peter confirming whether you intended to apply for one or two LTE services?
Kind regards,
Mweb Team
