Rude Service and No Service or Help

Good day, I am writing to express my terrible experience with MWEB, I have been very happy with my Fibre Line, but I am moving now, and I wanted to cancel my line, the very Rude lady "that works from home, flighted with me telling me if I cancel my line I will be fined. The more I told her that I never received that mail, she did not give a dam. I have been trying to get in contact with them for a week now, nobody answers and when they do everyone is extremely rude. I them thought I want to move my line for the time being to my new address but everytime I phone to ask this, nobody wants to listen to my story, the just press the button to go through to that department that never answers, and all I want to tell them is that nobody answers can someone please help me, but I can finish my sentence them they press the button. I am not happy and really just want my line to be either moved to my new address or cancelled without penalty fees that nobody ever told me about and I have never received that mail. PLEASE can someone just DO something ASAP!!! I have never had such poor service or a provider that just don't care. You are the worst! The calls are just never getting picked up and there are no way to do it online.