RUDE - lack of customer care and empathy

I have had two incidents with MWEB over the past month <br> 1. I was looking to move my business hosting to MWEB, the sales assistant was rude and treated me like an imbecile. At one stage he even asked if I perhaps have a man to help me setup my email at home. A man?? Why a man? He was extremely rude, interrupting me, backchatting and treating me like he was doing me a favour. Obviously, I did not move to MWEB and they lost the sale. Do they care? I am not really sure? considering incident Number 2:<br> 2. I phoned MWEB support,, as my ADSL line has been slow - the lady who took my call was rude to me from the start. Interrupting me and not listening. She actually got irate with me and treated me like an idiot because I did not know whether Telkom or MWeb where holders of the actual ADSL Line<br> LET ME NOTE RIGHT HERE, IF I WAS A TECHNICAL EXPERT, I WOULD NOT BEING ASKING MWEB TECH QUESTIONS, DO NOT TREAT ME LIKE A FOOL BECAUSE YOU HAVE MORE TECHNICAL KNOWLEDGE THAN ME - IT DOES NOT MAKE YOU SUPERIOR - I AM STILL THE CLIENT AND PAYING FOR YOUR SERVICE.<br> It astounds me that companies still don't grasp that customer service is everything these days<br> I am now moving providers, obviously