Rude, Insensitive and Unprofessional Behaviour - Incorrectly Billed and Laughed at by MWeb Staff

I have an issue that is not getting resolved.

I app**** online for a wifi router for my home - and am awaiting approval.

Somehow no installation has been done, no router has been received and MWeb has already debited my account and invoicing me for 2 months plus late payment charges.

Since my initial query I have called the MWeb offices and have been transferred from accounts where I was practically told I was stupid, to the sales department where I was laughed at and then to cancellations who refuse to reverse the charges and confirm I will be debited again regardless of the fact that the data was loaded to an ADSL line that does not exist because I do not have one and I have been left only with communication that my order is in tracking and there after 3 attempts to debited have taken place.