Rude agents and bad service

Mweb has the worst service ever. They switched off my services when I paid on time via their Nedbank account which was given to me by them. On their statement. Secondly I’ve been calling them for assistance on reconnection and the staff hangs up on me with no assistance. I’ve been calling them for almost a week and my services aren’t connected yet. How does it take the whole week being passed from agent to agent, to fix an error. Really. I’m very unhappy with the service especially the rude agents from Mweb. May they please improve their service. Very unhappy. They completely removed the old account and now I have to re-install. So much admin. They should simplify their system software like DSTV. Easy reconnection.