******* Service from MWEB

I have been complaining about my slow internet connection for the past 2 months and every time I call Mweb they tell me that nothing is wrong. This Wednesday the 24th again they told us that nothing is wrong while they could clearly see the my internet speed was non existent. On Friday the 26th I then get home to no internet whatsoever and when I call again to complain I'm then told that oh by the way your sim card was cancelled as it was faulty and they are shipping a new one off to you and of course it is only going to arrive next week, if I wanted it to arrive this Saturday I needed to have told them to overnight it before 12pm. IF ONLY I HAD KNOWN THAT I AM GETTING A NEW SIM CARD AND MY CURRENT SIM CARD HAD BEEN CANCELLED. Thanks for nothing Mweb, I will definitely be contesting by bill with you.