Router not working - MWEB not assisting (Bad service)
Very bad bad service - no one is available to talk to you when you actually do get someone their agents they will pass you around and make you hold them next thing they drop the phone . My WiFi box is currently not working I installed this 2018 it long over due for free upgrading I believe ,but no one is willing to help I need to cancel this thing right now if they can’t assist cause I can’t keep paying for giver I can use …. Please help they taking my money yet the network is not working cause box is not turning on ……
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Replies (4)0
Replies (4)
Mweb's replyOfficial
17 Apr 2026, 08:18Hello Cindy. Thank you for reaching out and sharing your experience. We understand how frustrating this must be, especially when your router is not powering on, and you’re unable to use the service you’re paying for. That’s certainly not the experience we want for you. We’ve located your query under *** relating to your Openserve fibre line. To assist you quickly and securely, please send us a private message confirming whether you still require support so we can proceed with the next steps, including assessing the router and guiding you on a possible replacement or upgrade. We’re here to help get this resolved for you as smoothly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply17 Apr 2026, 08:18
Official
Hello Cindy. Thank you for reaching out and sharing your experience. We understand how frustrating this must be, especially when your router is not powering on, and you’re unable to use the service you’re paying for. That’s certainly not the experience we want for you. We’ve located your query under *** relating to your Openserve fibre line. To assist you quickly and securely, please send us a private message confirming whether you still require support so we can proceed with the next steps, including assessing the router and guiding you on a possible replacement or upgrade. We’re here to help get this resolved for you as smoothly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
17 Apr 2026, 08:50 Hello Cindy.
We have arranged for our Retentions team to review the account and get in touch to discuss the next steps directly.
Kind regards,
The Mweb Team
We have arranged for our Retentions team to review the account and get in touch to discuss the next steps directly.
Kind regards,
The Mweb Team
Mweb's reply17 Apr 2026, 08:50
Official
Hello Cindy.
We have arranged for our Retentions team to review the account and get in touch to discuss the next steps directly.
Kind regards,
The Mweb Team
We have arranged for our Retentions team to review the account and get in touch to discuss the next steps directly.
Kind regards,
The Mweb Team
's updateReviewer Update
17 Apr 2026, 11:26Just to give everyone a response , one agents did a tick box exercise and called and what what the issue I told them then they said they will
Pass me to retention department when it went there it rang and dropped after ,I then decided to go buy my own router ,then the next agent called told them I have already bought my router I asked on how do I connect , they said it should be easy I should just connect it to fibre got home did that it not working I need PPPoE username and password I have been trying the chat the app which has lot of functions disabled to art you can’t add it yourself and no help ….- what do we do with such service providers that provide such horrible services to customers… the last Argentine to soften me up he offered to give discount which was the lie as I went to my app to check the next billing to find that it still not adjusted ….This is horrible horrible service provider ……I’m sitting here at home they taking my money every month but I have no WiFi …
Pass me to retention department when it went there it rang and dropped after ,I then decided to go buy my own router ,then the next agent called told them I have already bought my router I asked on how do I connect , they said it should be easy I should just connect it to fibre got home did that it not working I need PPPoE username and password I have been trying the chat the app which has lot of functions disabled to art you can’t add it yourself and no help ….- what do we do with such service providers that provide such horrible services to customers… the last Argentine to soften me up he offered to give discount which was the lie as I went to my app to check the next billing to find that it still not adjusted ….This is horrible horrible service provider ……I’m sitting here at home they taking my money every month but I have no WiFi …
's update17 Apr 2026, 11:26
Reviewer Update
Just to give everyone a response , one agents did a tick box exercise and called and what what the issue I told them then they said they will
Pass me to retention department when it went there it rang and dropped after ,I then decided to go buy my own router ,then the next agent called told them I have already bought my router I asked on how do I connect , they said it should be easy I should just connect it to fibre got home did that it not working I need PPPoE username and password I have been trying the chat the app which has lot of functions disabled to art you can’t add it yourself and no help ….- what do we do with such service providers that provide such horrible services to customers… the last Argentine to soften me up he offered to give discount which was the lie as I went to my app to check the next billing to find that it still not adjusted ….This is horrible horrible service provider ……I’m sitting here at home they taking my money every month but I have no WiFi …
Pass me to retention department when it went there it rang and dropped after ,I then decided to go buy my own router ,then the next agent called told them I have already bought my router I asked on how do I connect , they said it should be easy I should just connect it to fibre got home did that it not working I need PPPoE username and password I have been trying the chat the app which has lot of functions disabled to art you can’t add it yourself and no help ….- what do we do with such service providers that provide such horrible services to customers… the last Argentine to soften me up he offered to give discount which was the lie as I went to my app to check the next billing to find that it still not adjusted ….This is horrible horrible service provider ……I’m sitting here at home they taking my money every month but I have no WiFi …
Mweb's replyOfficial
17 Apr 2026, 11:45 Hello Cindy.
We have updated the Retentions agent who was in touch earlier with your feedback. Our teams will review and assist you directly ASAP.
Kind regards,
The Mweb Team
We have updated the Retentions agent who was in touch earlier with your feedback. Our teams will review and assist you directly ASAP.
Kind regards,
The Mweb Team
Mweb's reply17 Apr 2026, 11:45
Official
Hello Cindy.
We have updated the Retentions agent who was in touch earlier with your feedback. Our teams will review and assist you directly ASAP.
Kind regards,
The Mweb Team
We have updated the Retentions agent who was in touch earlier with your feedback. Our teams will review and assist you directly ASAP.
Kind regards,
The Mweb Team