TE
Taryn E
1 reviews | Active since Jan 2025
16 Sept 2026, 19:15
Router knocked out with lightning
Router knocked out with lightning. After 10 days of struggling to get hold of the right person, finally new router dropped off, but with no setup.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
17 Sept 2026, 08:56Morning Taryn
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
Mweb's reply17 Sept 2026, 08:56
Official
Morning Taryn
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
Mweb's replyOfficial
17 Sept 2026, 09:29Hello Taryn
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
Mweb's reply17 Sept 2026, 09:29
Official
Hello Taryn
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team
We can appreciate how frustrating this experience has been. After your router was damaged by lightning, you then spent 10 days trying to reach the right team before the replacement router was finally delivered, only to find that you were left without the setup assistance you needed. That’s a long time to be without a properly connected service.
We’d like to take a closer look at what happened and help get the outstanding setup assistance addressed. Please share your **registered email address and linked reference number via private message** so we can securely verify your details, review the history of the request and advise on the next steps.
We’ll make sure the feedback around the time taken to reach the right team and the lack of setup support is included in our review.
Kind regards,
The Mweb Team