ROT FROM THE TOP

MWEB is no longer a reliable internet service provider. It has been bought over several times and service is UNRECOGNISABLY POOR. A 'free' installation of fibre has turned into a nightmare. After one week of service, the internet connection became unusable. Technical department decided the router was faulty and took an entire week to replace it. After one week without wifi, I get a replacement, a different model router, but get this … a refurbished router with dirty wires, thrown into an unoriginal cardboard box, with a guarantee of less than six months. The manager I've just spoken to apparently sleeps very well at night, and tells me this is 'business' and that it's in the 'terms and conditions'. What Consumer Protection Act? He claims MWEB lawyers have prepared this monstrosity for your satisfaction.

I cannot wait for the day to change my service provider. South Africa has ****** in government and the **** just flows down. Nobody respects the law or any kind of ethical business. I have spent two weeks without proper connection and have just spoken to poison. STAY AWAY I BEG YOU.