Robbing People blind

<p>i have been a client for around 4years , i have a account with Mweb ADSL , where i have Mweb handling the ADSL nice on my behalf. </p> <p>On the 4th of May 2017 my ADSL went off , i contacted Mweb when i got Home. after that was a spiral for the rest of the Month. it was due to a Telkom Cable that was down. It took 26 days to get everything up and running. </p> <p>Is it running like it was ? NOO!!!!! between 8-10pm at nights i get High pings but my Download and upload speeds are perfect. </p> <p>I received and statement and invoice today and as i open it something didnt look right. i Phoned the accounts department to say that the Credit isn't correct. My line was down for 26days. The answer i got Just put me over the edge , the Answer was "the credit is for your ADSL rental as it was a Telkom fault"</p> <p> </p> <p>now How if my line was down for 26days can i be charged for the DATA of my Internet as my Line was Down. Ihad to phone in everyday to get my line sorted ASAP. i Used My Cell Data for times i needed to get conncted. DO i Ask Mweb to pay for that Bill ?????? </p> <p>Why charge a customer for things you know they couldn't? </p>